Rates & Fees
All daytime appointments are to be booked through the online booking system. The walkers/sitters are not to be contacted directly.
We require minimum 48 hours’ notice to book your appointments. Appointments booked through the booking system within 48 hours of the desired time will be rejected. We need sufficient time to approve appointments and schedule our walkers.
Service requests will be processed Monday through Friday 9 a.m. to 9 p.m.
Any requests for service that come in after 9 p.m. on Friday will be processed the following Monday morning.
For short notice bookings (less than 48 hours) please send an email to [email protected]. We will do our best to accommodate. Please be reminded that short notice bookings will be subject to a $10 + H.S.T. booking fee, which will be added to your invoice.
Family & Friends Access
Meet & Greets
A Meet & Greet gives us an opportunity to meet you, your family and your pet(s). This is when we will have a discussion to determine what service best suits your pet’s needs and conduct an assessment. A complimentary meet & greet session is scheduled for an hour. If you wish to have a second meet & greet there will be a fee of $20.
A key lock box attached to your door is a good option. If you do not wish to have this hanging on your front door, you can always attach it to your side or rear door as long as we can access it. Lockboxes can be purchased many places such as Amazon and Lowes.
For pet sitting assignments, if you do not have a lock box we will need to be able to pick-up a key somewhere at the start of our stay/visit and be able to drop it off somewhere at the end of our stay/visit. This can be a neighbour’s house, not a “secure” spot outside your home. If you require us to come and pick up a key prior to our stay/visit and drop off the key after our stay/visit there will be a $20 key pick-up fee and a $20 key drop-off fee added to your invoice.