Rates & Fees
Payment
Payment Process
Refunds
Business Hours
Appointments
All daytime appointments are to be booked through the online booking system. The walkers/sitters are not to be contacted directly. We require minimum 24 hours notice to book your appointments. Appointments booked through the booking system within 24 hours of the desired time will be rejected. We need sufficient time to approve appointments and schedule our walkers. For last minute bookings please send an email to judy@moveyourdoggie.ca. We will do our best to accommodate.
Please note that short notice (less than 24 hours notice) bookings are subject to a $10 + H.S.T. booking fee, which will be added to your invoice.
Scheduling overnight pet sitting is not available online. These are to be scheduled through Judy only for the purpose of checking and coordinating availability.
Cancellations
Visit Times
Family & Friends Access
Meet & Greets
A Meet & Greet gives us an opportunity to meet you, your family and your pet(s). This is when we will have a discussion to determine what service best suits your pet’s needs and conduct an assessment. A complimentary meet & greet session is scheduled for an hour. If you wish to have a second meet & greet there will be a fee of $20.
Keys
A key lock box attached to your door is a good option. If you do not wish to have this hanging on your front door, you can always attach it to your side or rear door as long as we can access it. Lockboxes can be purchased many places such as Amazon and Lowes.
For pet sitting assignments, if you do not have a lock box we will need to be able to pick-up a key somewhere at the start of our stay/visit and be able to drop it off somewhere at the end of our stay/visit. This can be a neighbour’s house, not a “secure” spot outside your home. If you require us to come and pick up a key prior to our stay/visit and drop off the key after our stay/visit there will be a $20 key pick-up fee and a $20 key drop-off fee added to your invoice.